TIN AN CO., LTD – WARRANTY SERVICE CENTER

Address: 241–243 26/3 Street, Binh Hung Hoa Ward, Ho Chi Minh City, Vietnam
Hotline: +84919 273 505 - +84 902 955 996

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I. Warranty Conditions

The Warranty Service Center provides free warranty and repair services for products manufactured by the company under the brands PROTA, GODA, and CB within the warranty period, calculated from the date of purchase or delivery.

Warranty service applies only if the defect is determined to be caused by manufacturing or technical faults.

The warranty period is specified on the packaging of each product line.

Warranty periods:

• PROTA & GODA: 12 – 36 months

• CB: 6 months

II. Warranty Exclusions

Warranty service will not apply in the following cases:

• Products damaged due to impact, deformation, dropping, or improper transportation/use

• Rusting, discoloration, scratches, or coating damage

• Damage caused by improper cleaning, storage, exposure to salt, chemicals, burning, or excessive heat

• Unauthorized disassembly or modification of the product

• Damage caused by environmental factors such as humidity, mold, mildew

• Normal wear and tear or non-structural components such as screws, rubber seals, hooks, etc.

👉 Products still under warranty but damaged due to user faults may be repaired with service charges applied.

III. Notes

• Customers are responsible for shipping costs to the Warranty Service Center

• Please keep the Warranty Card and Purchase Invoice for faster support

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